Everyone has access to this course, which includes access to Frequently Asked Questions, help and support.

• monitoring the temperatures of the animals
• recording the weight of the animals

• present the results of your survey as a table of information
• use this information to create and label a bar chart
• explain what the bar chart tells you about what your class are thinking of doing

• find information in a database containing crime figures
• display crime figures in a chart
• find information about a reported burglary
  

You've set up your own gardening business and have just had your first customer. One of your staff has produced a report on what the customer wants done; it's now your job to produce a quote for the work. Your challenge will be to:

• read the report to find out what materials you will need
• find the cost of the materials on the product database
• work out the costs for the quote

• work out the takings over a 2 week period
• re-format the takings spreadsheet
• proof-read a written response to a customer complaint
  

• attend a meeting about the project and identify negative and positive body language
• use email to organise your messages
• select 3D containers to transport items to the venue
  

You decide to get together a team of runners for the Great North Run. Your challenge is to:

• Create a spreadsheet and enter runners’ details, including sponsorship
• Assess runner’s performance
• Proof-read an article for a newsletter publicising the event

• follow instructions for making compost
• work out the size of the plot
• find gardening supplies on the Internet

You've decided to design an item of jewellery for a college project. Your challenge will be to:

• use the Internet to research your materials
• work out the costs for your design
• design a leaflet to promote your product

You have a car that you want to make modifications to. Your challenge will be to:

• use the Internet to find out about the modifications you can make
• find instructions on how to make the modifications
• compare motor insurance quotes

• choose some new gift boxes to use in the window display
• use the Internet to find out more about creating a winning shop window display
• check a promotional flyer before it goes to print

• use the Internet to find out more about choosing a bank account
• read reviews to help you decide if the account is right for you
• work out your monthly finances
  

You've just come to the end of a 2 week holiday in Australia when you find out that the tour operator has gone bust. You've been unable to contact anybody for help, so have decided to make your own way back to the UK as quickly as possible. Your challenge will be to:

• use the Internet to plan your return journey
• work out the total cost of the return journey
• write to the Travel Association to ask for a refund

You have accepted a work experience placement in a hair and beauty salon. On your first day, you have been asked to assist the beauty therapist in the day to day running of her section. Your challenge will be to:

• answer telephone queries
• re-format the front cover of the price list and select an appropriate graphic
• find some information for the salon's accountant

• use the Internet to find out about different phones
• read reviews to help you decide which phone to buy
• work out the cost of buying the phone

You have volunteered to help out at one of your local blood donation centres.

Your challenge will be to:

• create and organise a database of new donors
• work out average blood stocks across 4 local donor centres
• write a short article encouraging people to donate blood